QHSE POLICY

ENSURE HELI-UNION'S LONG TERM VIABILITY

HELI-UNION's development and long term viability - which are the main goals of the Group in the interest of its customers, shareholders and staff - are conditioned to strict human, technical and financial resources management.

CUSTOMERS SATISFACTION

The financial resources, required to guarantee HELI-UNION's development, are conditioned by HELI-UNION's ability to satisfy its customers day after day. Indeed, customers satisfaction relies on the quality of the services performed in the commercial, technical, operational as well as administrative areas.

QUALITY : A CULTURE SHARED WITH OUR CUSTOMERS

The development and strengthening of a partnership with our customers relies on an open and constructive dialogue. For this purpose, HELI-UNION permanently complete and adapt, with the additional requirements demanded by its customers, the high standards of quality of service required by the Authority and already implemented by HELI-UNION.

QUALITY : THE HEART OF HELI-UNION'S DAY-TO-DAY MANAGEMENT

The heart of the relationships between HELI-UNION, its customers and the Authority is based on Quality. In the same way, Quality is a strong common culture, for both HELI-UNION and its subcontractors, in which everyone actively participates in the following areas:

• flight safety and aircraft airworthiness (risks linked to operations are continuously identified, assessed and monitored);
• Staff health (all known means are implemented in order to avoid staff health alteration and, as a consequence, to increase their avaibility);
• environment (in order to minimize the operations nuisances impact on the ecosystem of the areas where HELI-UNION operates).
• internal organization and management of HELI-UNION.

QUALITY : A DYNAMIC PROCESS

Quality is a continuously improving culture that helps HELI-UNION benefit of the most up-to-date organization, technical and technological evolutions, in order to remain able to offer the quality of service customers are waiting for.

MANAGEMENT IMPLICATION

Helicopter public transportation and aerial work companies are operating in a severely competitive environment. However, the safety in operations, the respect of regulations and the satisfaction of our customers remain HELI-UNION's prioritary objectives.

I personally commit myself to take all necessary measures to implement the Quality policy, and to check its effectiveness. I require all staff working in the HELI-UNION Group to involve himself personally in this process, as everybody's motivation and action are required to guarantee success.